Delivery & returns

DELIVERY

Products are shipped by Canada Post across Canada.

  • Shipping costs of $6 on purchases of $35 or less and free on purchases of $36 and more!

The delivery standard for regular mail sent to Canada is:

  • 2 working days for local mail
  • 3 working days in the province
  • 4 days for national mail

Shipping costs to the United States

  • Shipping costs of $ 17 on any purchase of $ 100 or less and free on purchase of $ 101 or more!

The delivery standard for regular mail sent from Canada to the United States is 4 to 5 business days.

These times are not guaranteed, the weather and the volume of mail may affect delivery.

RETURN

If you are not 100% satisfied with your purchase, you can return the undamaged products for a refund. Returns are accepted within 30 days of receipt of the item.

Send an email to tramway.pacifique@gmail.com for the return authorization number and a prepaid return shipping label (if applicable).

Once we receive your return, we will refund the items returned to the credit card used for the original transaction within 14 business days and send you a confirmation by email. Original shipping charges (if any) will not be reimbursed. Return shipping costs are at our expense only for regular priced products.